Frequently Asked Questions
Find answers to common questions about our custom shadowbox frames.
What sizes can I order?
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We offer completely custom sizing from 5×7 up to 36×48 inches, with precision to 1/8 inch increments. This allows you to get exactly the size you need.
How deep are shadowbox frames?
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Choose your frame depth from ¾ inch to 3 inches depending on what you're displaying. Jerseys and memorabilia typically use 1.5" or 2" depth.
What materials do you use?
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We use premium hardwoods for frame construction, museum-quality matting, and offer both standard and UV-protective glass options. All materials are carefully selected for durability.
How long does production take?
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Most orders ship within 2-3 weeks from order confirmation. Rush options are available for an additional fee. Contact us for specific timeline needs.
Can I see a preview before ordering?
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Yes! Our online designer lets you customize your frame and see a real-time preview. What you see is what you'll receive.
Do you offer custom matting?
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Absolutely. We have 50+ mat colors available and can create custom mat layouts for your specific display.
What's your return policy?
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We stand behind our work. If you're not satisfied with your frame, contact us within 30 days. We'll make it right.
Do you ship internationally?
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Currently we ship within the United States. Contact us to discuss international shipping options for your specific order.
Didn't find your answer?
Have a specific question about your custom frame project? Our team is here to help.
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