Skip to main content

Frequently Asked Questions

Find answers to common questions about our custom shadowbox frames.

What sizes can I order?

We offer completely custom sizing from 5×7 up to 36×48 inches, with precision to 1/8 inch increments. This allows you to get exactly the size you need.

How deep are shadowbox frames?

Choose your frame depth from ¾ inch to 3 inches depending on what you're displaying. Jerseys and memorabilia typically use 1.5" or 2" depth.

What materials do you use?

We use premium hardwoods for frame construction, museum-quality matting, and offer both standard and UV-protective glass options. All materials are carefully selected for durability.

How long does production take?

Most orders ship within 2-3 weeks from order confirmation. Rush options are available for an additional fee. Contact us for specific timeline needs.

Can I see a preview before ordering?

Yes! Our online designer lets you customize your frame and see a real-time preview. What you see is what you'll receive.

Do you offer custom matting?

Absolutely. We have 50+ mat colors available and can create custom mat layouts for your specific display.

What's your return policy?

We stand behind our work. If you're not satisfied with your frame, contact us within 30 days. We'll make it right.

Do you ship internationally?

Currently we ship within the United States. Contact us to discuss international shipping options for your specific order.

Didn't find your answer?

Have a specific question about your custom frame project? Our team is here to help.

Get in Touch